Replace Legacy ITSM withHuman-First Workflows+ Governed AI Agents
Replace your legacy ITSM complexity with a modern, open platform. Human‑first workflows. Governed AI agents when you want them, not before.
Get early access to see how Diligra can transform your service operations.
We're currently onboarding a limited number of early partners.
IT teams face ticket floods, brittle workflows, and vendor lock‑in
Diligra is built to replace legacy ITSM without the baggage
Built for ITSM + ITOM
Purpose‑built for core ITIL processes like Incident, Problem, Change, Request/Catalog, Knowledge, CMDB plus runbook‑driven ops.
Agent Fabric, not black‑box AI
Spin up governed AI agents with typed tools, policies, and live traces. Start in Assist then Proposal then Autonomous on your terms.
All sources in one place
Bring monitoring alerts, logs, IdP, cloud, and KB into one workspace. No more tab‑hopping.
Explainable intelligence
Every insight cites sources and every tool call is traced with policy checks. Present findings with confidence.
Works where you work
Approvals and updates in Slack/Teams with exportable reports and a single source of truth for the whole team.
From intake to resolution in four simple steps
Your entire ITSM + ITOM workflow, streamlined.
Connect & Configure
Secure workspace, out‑of‑the‑box ITSM, and integrations (Slack/Teams, IdP, monitoring, cloud).
AI‑Assisted Triage
02Natural‑language Q&A, similar tickets, KB suggestions, and guided resolution always with citations.
Automate with DAF
Turn runbooks into safe, auditable agents (Password Reset, Auto‑Heal, Change Risk, Onboarding). Toggle Assist/Proposal/Autonomous per policy.
Ship & Govern
04One‑click approvals in chat, real‑time traces, cost meters, and audit trails for every agent run.
See Diligra in action on your own data.
Diligra in Action: Real Use Cases
Auto‑Heal First Response
Monitoring alert triggers a governed agent that runs a known runbook, verifies recovery, and posts the timeline to Slack.
Faster L1 Triage
New incident is auto‑classified with suggested assignment and similar cases and KB articles surface instantly for first‑contact resolution.
Risk‑Aware Change
A Change Risk agent scores the RFC, detects conflicts on the calendar/CI graph, drafts backout/testing notes, and routes approvals in Teams.
One‑Click Password Resets
Agent verifies identity, executes an IdP reset, updates the ticket, and notifies the requester with proposal first, then autonomous by policy.
These examples illustrate detailed, real‑world analysis and automation, not just high‑level answers.
Enterprise-Grade Security
Bank‑level security for IT confidentiality
Security Dashboard
Real-time security status
Private Cloud
Deploy in your own infrastructure.
SOC 2
Compliance certification under way.
Data Sovereignty
Full control over data location.
Perfect Balance of Human Expertise & AI Power
Analyst Thoroughness, Machine Speed
Agents cross‑verify, read between the lines, and show their work.
Zero Workflow Disruption
Keep your models, forms, and approvals. We fit your Slack/Teams flow with no proprietary stack lock‑in.
Accessible & Scalable
Usage‑based pricing and template agents get mid‑sized teams real value quickly and scale up when ready.
Frequently Asked Questions
Everything you need to know about Diligra
Are you an ITSM tool or an AI layer?
Both but in that order. Diligra is a complete ITSM + ITOM platform with AI built‑in. You can run everything with zero autonomy, then enable governed agents incrementally.
Need something else? Book a 15-minute call and we'll walk you through a live workspace.
Ready to replace your legacy ITSM with a modern, AI‑powered ITSM + ITOM platform?
Diligra is inviting a select number of early adopters to try the platform. If you're ready to bring your service operations into the future and keep humans in control, let's talk.
We'll walk you through a live analysis and automation on sample data or your own.
Don't let critical insights and routine fixes slip through the cracks.
Let Diligra help your team deliver service excellence with confidence, speed, and transparency.